Terms of Business
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TERMS OF BUSINESS AGREEMENT
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By accepting these Terms of Business, you are giving your consent to the actions described in the following sections. For your own benefit, please read this document carefully and if you do not understand any point then please contact us for clarification.
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Firm Details
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Ian Donald Limited trading as Golfsafe Insurance office address: Office 11, Lumbrook Mills,
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Our Insurance Services
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You will not receive advice or a recommendation from us for the web based Fairway golfers insurance policy. We will give you enough information about the insurance policy for you to make an informed decision about its suitability. You will then need to make your own choice if you wish to proceed. The insurance is provided by Allianz Insurance plc under a scheme Binding Authority.
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Confidentiality and Data Protection
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All information about you will be treated as private and confidential and kept secure. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurances. We may also use the information we hold about you to provide you with information on other products and services we can offer which we feel may be appropriate to you. If you do not wish to receive marketing information from us, or for us to disclose information about you to other parties for marketing purposes please write to us at the above address. Under the Data Protection Act 1998 you have rights of access to any personal information we hold about you in our records. If you have any queries or requests in this regard please contact us. We will charge a fee of £10 for the provision of a copy of the information we hold about you.
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Payment Terms
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Monies we collect from you will be held in a statutory trust client account until we pay your insurers. The establishment of a statutory trust follows FSA rules to protect client money held by authorised intermediaries. Any interest payments on this account remain ours.
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Cancellation
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Your policy document will detail your rights to cancel your insurance once you have taken it out. You are entitled to cancel within 14 days of either conclusion of the contract or receiving your policy documentation, whichever occurs later and receive a full refund provided no claim has been made. Where you cancel a policy before renewal outside of any cooling off period no refund will be due as you will be responsible for paying a charge to meet the cost of cover provided, and administration expenses which means that the total premium will be held.
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Financial Services Compensation Scheme
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We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme (http://www.fscs.org.uk).
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Charges
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We are remunerated by commission from the insurance provider in addition we charge a fee of £1.74 per policy to cover administration.
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Complaints
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It is our intention to provide you with the highest possible level of customer service at all times. Should we not meet your expectations you can register your complaint with Ian Donald:
· In writing: Office 11, Lumbrook Mills,
· By telephone: 01422 202020
· By Fax: 01422 202121
· By e-mail:
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS) within six months of the date of our final letter:
· The Financial
183 Marsh Wall
A copy of our complaints procedure is available upon request.
· 0845 080 1800 or 020 7964 0500
· complaint.info@financial-ombudsman.org.uk
· www.financial-ombudsman.org.uk
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Claims
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It is essential to notify insurers immediately of all incidents that may result in a claim against your insurance policy. You should do this before incurring any costs or committing to any payment. Your policy summary and policy document will provide you with details on who to contact to make a claim or you can contact us for advice.
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Solvency of Insurers
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We cannot guarantee the solvency of any insurer with which we place business. This means that you may still be liable for any premium due and not be able to recover the premium paid, whether in full or in part, should an insurer become insolvent.
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Your Duty to Disclose Information
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It is your responsibility to provide complete and accurate information to insurers when you take out an insurance policy, throughout the life of the policy, and when you renew your insurance. It is important that you ensure all statements you make on proposal forms, claim forms and other documents such as statement of fact are full and accurate. Please note that if you fail to disclose any material information to us and your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. You should take particular care to check the accuracy of all information you provide.
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Termination
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Subject to immediate settlement of any outstanding premiums or fees, you may instruct us to stop acting for you and we will not impose a penalty. Instructions must be in writing. If we feel that we are unable to continue acting for you we will give you seven days notice in writing. No fees or commissions earned in respect of business already conducted will be refundable.